The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.
Weaknesses in this category are related to the design and implementation of data confidentiality and integrity. Frequently these deal with the use of encoding techniques, encryption libraries, and hashing algorithms. The weaknesses in this category could lead to a degradation of the quality data if they are not addressed.