The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields.
Weaknesses in this category are related to the design and implementation of data confidentiality and integrity. Frequently these deal with the use of encoding techniques, encryption libraries, and hashing algorithms. The weaknesses in this category could lead to a degradation of the quality data if they are not addressed.