Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
The web application does not, or cannot, sufficiently verify whether a request was intentionally provided by the user who sent the request, which could have originated from an unauthorized actor.
| Link | Tags |
|---|---|
| http://osvdb.org/102632 | vdb entry |
| https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface | patch vendor advisory |
| https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7 | patch exploit |
| http://www.openwall.com/lists/oss-security/2014/01/29/15 | mailing list |
| https://www.otrs.com/release-notes-otrs-help-desk-3-3-4 | |
| https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312 | patch exploit |
| http://secunia.com/advisories/56655 | third party advisory vendor advisory |
| http://www.openwall.com/lists/oss-security/2014/01/29/7 | mailing list |
| https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77 | patch exploit |
| http://secunia.com/advisories/56644 | third party advisory vendor advisory |
| http://www.debian.org/security/2014/dsa-2867 | vendor advisory |
| http://bugs.otrs.org/show_bug.cgi?id=10099 |