Multiple SQL injection vulnerabilities in the FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine OpManager 8 through 11.5 build 11400 and IT360 10.5 and earlier allow remote attackers and remote authenticated users to execute arbitrary SQL commands via the (1) customerName or (2) serverRole parameter in a standbyUpdateInCentral operation to servlet/com.adventnet.me.opmanager.servlet.FailOverHelperServlet.
The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. Without sufficient removal or quoting of SQL syntax in user-controllable inputs, the generated SQL query can cause those inputs to be interpreted as SQL instead of ordinary user data.