CVE-2017-9324

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

References

Link	Tags
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/	vendor advisory
http://www.debian.org/security/2017/dsa-3876	third party advisory vendor advisory
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	mailing list third party advisory vdb entry

Frequently Asked Questions

What is the severity of CVE-2017-9324?: CVE-2017-9324 has been scored as a high severity vulnerability.
How to fix CVE-2017-9324?: To fix CVE-2017-9324, make sure you are using an up-to-date version of the affected component(s) by checking the vendor release notes. As for now, there are no other specific guidelines available.
Is CVE-2017-9324 being actively exploited in the wild?: It is possible that CVE-2017-9324 is being exploited or will be exploited in a near future based on public information. According to its EPSS score, there is a ~1% probability that this vulnerability will be exploited by malicious actors in the next 30 days.

This platform uses data from the NIST NVD, MITRE CVE, MITRE CWE, First.org and CISA KEV but is not endorsed or certified by these entities. CVE is a registred trademark of the MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. CWE is a registred trademark of the MITRE Corporation and the authoritative source of CWE content is MITRE's CWE web site.

Description

Category

CWE-269 – Improper Privilege Management

References

Frequently Asked Questions