CVE-2018-16587

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

Category

6.5
CVSS
Severity: Medium
CVSS 3.0 •
CVSS 2.0 •
EPSS 0.52%
Vendor Advisory debian.org Vendor Advisory otrs.com
Affected: n/a n/a
Published at:
Updated at:

References

Link Tags
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 patch
https://www.debian.org/security/2018/dsa-4317 third party advisory vendor advisory
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html third party advisory mailing list
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ patch vendor advisory
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 patch
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 patch

Frequently Asked Questions

What is the severity of CVE-2018-16587?
CVE-2018-16587 has been scored as a medium severity vulnerability.
How to fix CVE-2018-16587?
To fix CVE-2018-16587, make sure you are using an up-to-date version of the affected component(s) by checking the vendor release notes. As for now, there are no other specific guidelines available.
Is CVE-2018-16587 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2018-16587 is being actively exploited. According to its EPSS score, there is a ~1% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
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