CVE-2018-20800

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Category

6.5
CVSS
Severity: Medium
CVSS 3.0 •
CVSS 2.0 •
EPSS 0.24%
Vendor Advisory otrs.com
Affected: n/a n/a
Published at:
Updated at:

References

Link Tags
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework patch vendor advisory mitigation

Frequently Asked Questions

What is the severity of CVE-2018-20800?
CVE-2018-20800 has been scored as a medium severity vulnerability.
How to fix CVE-2018-20800?
To fix CVE-2018-20800, make sure you are using an up-to-date version of the affected component(s) by checking the vendor release notes. As for now, there are no other specific guidelines available.
Is CVE-2018-20800 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2018-20800 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
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