CVE-2019-12497

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Category

5.3
CVSS
Severity: Medium
CVSS 3.1 •
CVSS 2.0 •
EPSS 0.78% Top 30%
Vendor Advisory opensuse.org Vendor Advisory opensuse.org Vendor Advisory opensuse.org Vendor Advisory otrs.com
Affected: n/a n/a
Published at:
Updated at:

References

Link Tags
https://community.otrs.com/category/security-advisories-en/ vendor advisory
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html third party advisory mailing list
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html vendor advisory broken link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html vendor advisory broken link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html vendor advisory broken link
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html mailing list

Frequently Asked Questions

What is the severity of CVE-2019-12497?
CVE-2019-12497 has been scored as a medium severity vulnerability.
How to fix CVE-2019-12497?
To fix CVE-2019-12497, make sure you are using an up-to-date version of the affected component(s) by checking the vendor release notes. As for now, there are no other specific guidelines available.
Is CVE-2019-12497 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2019-12497 is being actively exploited. According to its EPSS score, there is a ~1% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
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