CVE-2019-18179

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

4.3

CVSS

Severity: Medium

CVSS 3.1 •

CVSS 3.0 •

CVSS 2.0 •

EPSS 0.55%

Vendor Advisory opensuse.org Vendor Advisory opensuse.org Vendor Advisory opensuse.org Vendor Advisory otrs.com

Affected: n/a n/a

References

Link	Tags
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/	patch vendor advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html	third party advisory mailing list
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	vendor advisory mailing list third party advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	vendor advisory mailing list third party advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	vendor advisory mailing list third party advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	mailing list

Frequently Asked Questions

What is the severity of CVE-2019-18179?: CVE-2019-18179 has been scored as a medium severity vulnerability.
How to fix CVE-2019-18179?: To fix CVE-2019-18179, make sure you are using an up-to-date version of the affected component(s) by checking the vendor release notes. As for now, there are no other specific guidelines available.
Is CVE-2019-18179 being actively exploited in the wild?: As for now, there are no information to confirm that CVE-2019-18179 is being actively exploited. According to its EPSS score, there is a ~1% probability that this vulnerability will be exploited by malicious actors in the next 30 days.

This platform uses data from the NIST NVD, MITRE CVE, MITRE CWE, First.org and CISA KEV but is not endorsed or certified by these entities. CVE is a registred trademark of the MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. CWE is a registred trademark of the MITRE Corporation and the authoritative source of CWE content is MITRE's CWE web site.