CVE-2021-21435

Information exposure in PDF export

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Remediation

Solution:

  • Update to OTRS 8.0.11 or OTRS 7.0.24.

Category

5.7
CVSS
Severity: Medium
CVSS 3.1 •
CVSS 2.0 •
EPSS 0.29%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2021-02/ vendor advisory

Frequently Asked Questions

What is the severity of CVE-2021-21435?
CVE-2021-21435 has been scored as a medium severity vulnerability.
How to fix CVE-2021-21435?
To fix CVE-2021-21435: Update to OTRS 8.0.11 or OTRS 7.0.24.
Is CVE-2021-21435 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2021-21435 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2021-21435?
CVE-2021-21435 affects OTRS AG OTRS.
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