CVE-2021-21437

Config Items are shown to users without permission

Description

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

Remediation

Solution:

  • Update to ITSMConfigurationManagement 7.0.25 and OTRSCIsInCustomerFrontend 7.0.16.

Categories

3.5
CVSS
Severity: Low
CVSS 3.1 •
CVSS 2.0 •
EPSS 0.18%
Vendor Advisory otrs.com
Affected: OTRS AG OTRSCIsInCustomerFrontend
Affected: OTRS AG ITSMConfigurationManagement
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2021-07/ release notes vendor advisory

Frequently Asked Questions

What is the severity of CVE-2021-21437?
CVE-2021-21437 has been scored as a low severity vulnerability.
How to fix CVE-2021-21437?
To fix CVE-2021-21437: Update to ITSMConfigurationManagement 7.0.25 and OTRSCIsInCustomerFrontend 7.0.16.
Is CVE-2021-21437 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2021-21437 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2021-21437?
CVE-2021-21437 affects OTRS AG OTRSCIsInCustomerFrontend, OTRS AG ITSMConfigurationManagement.
This platform uses data from the NIST NVD, MITRE CVE, MITRE CWE, First.org and CISA KEV but is not endorsed or certified by these entities. CVE is a registred trademark of the MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. CWE is a registred trademark of the MITRE Corporation and the authoritative source of CWE content is MITRE's CWE web site.
© 2025 Under My Watch. All Rights Reserved.