CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Remediation

Solution:

  • Update to OTRS 8.0.17.

Category

3.5
CVSS
Severity: Low
CVSS 3.1 •
CVSS 2.0 •
EPSS 0.11%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2021-20/ release notes vendor advisory

Frequently Asked Questions

What is the severity of CVE-2021-36097?
CVE-2021-36097 has been scored as a low severity vulnerability.
How to fix CVE-2021-36097?
To fix CVE-2021-36097: Update to OTRS 8.0.17.
Is CVE-2021-36097 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2021-36097 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2021-36097?
CVE-2021-36097 affects OTRS AG OTRS.
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