CVE-2021-36100

Authenticated remote code execution

Description

Specially crafted string in OTRS system configuration can allow the execution of any system command.

Remediation

Solution:

  • Update to OTRS 8.0.20, OTRS 7.0.33. Update to OTRSSTORM 8.0.12, OTRS 7.0.28. Update to SystemMonitoring 8.0.9, OTRS 7.0.19.

Category

6.4
CVSS
Severity: Medium
CVSS 3.1 •
CVSS 2.0 •
EPSS 0.87% Top 30%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Affected: OTRS AG SystemMonitoring
Affected: OTRS AG OTRSSTORM
Affected: OTRS AG ((OTRS)) Community Edition
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2022-03/ release notes vendor advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html mailing list

Frequently Asked Questions

What is the severity of CVE-2021-36100?
CVE-2021-36100 has been scored as a medium severity vulnerability.
How to fix CVE-2021-36100?
To fix CVE-2021-36100: Update to OTRS 8.0.20, OTRS 7.0.33. Update to OTRSSTORM 8.0.12, OTRS 7.0.28. Update to SystemMonitoring 8.0.9, OTRS 7.0.19.
Is CVE-2021-36100 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2021-36100 is being actively exploited. According to its EPSS score, there is a ~1% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2021-36100?
CVE-2021-36100 affects OTRS AG OTRS, OTRS AG SystemMonitoring, OTRS AG OTRSSTORM, OTRS AG ((OTRS)) Community Edition.
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