CVE-2022-1004

Information disclosure in the External Interface

Description

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

Remediation

Solution:

  • Update to OTRS 7.0.33 and OTRS 8.0.20.

Category

4.3
CVSS
Severity: Medium
CVSS 3.1 •
CVSS 2.0 •
EPSS 0.23%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2022-06/ release notes vendor advisory

Frequently Asked Questions

What is the severity of CVE-2022-1004?
CVE-2022-1004 has been scored as a medium severity vulnerability.
How to fix CVE-2022-1004?
To fix CVE-2022-1004: Update to OTRS 7.0.33 and OTRS 8.0.20.
Is CVE-2022-1004 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2022-1004 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2022-1004?
CVE-2022-1004 affects OTRS AG OTRS.
This platform uses data from the NIST NVD, MITRE CVE, MITRE CWE, First.org and CISA KEV but is not endorsed or certified by these entities. CVE is a registred trademark of the MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. CWE is a registred trademark of the MITRE Corporation and the authoritative source of CWE content is MITRE's CWE web site.
© 2025 Under My Watch. All Rights Reserved.