CVE-2022-39050

Possible XSS stored in customer information

Description

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Remediation

Solution:

  • Update to OTRS 7.0.37 or OTRS 8.0.25.

Category

4.6
CVSS
Severity: Medium
CVSS 3.1 •
EPSS 0.38%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Affected: OTRS AG ((OTRS)) Community Edition
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2022-11/ vendor advisory

Frequently Asked Questions

What is the severity of CVE-2022-39050?
CVE-2022-39050 has been scored as a medium severity vulnerability.
How to fix CVE-2022-39050?
To fix CVE-2022-39050: Update to OTRS 7.0.37 or OTRS 8.0.25.
Is CVE-2022-39050 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2022-39050 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2022-39050?
CVE-2022-39050 affects OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition.
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