CVE-2023-38059

External pictures can be loaded even if not allowed by configuration

Description

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Remediation

Solution:

  • Update to OTRS 8.0.37 or OTRS 7.0.47

Category

5.3
CVSS
Severity: Medium
CVSS 3.1 •
EPSS 0.45%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Affected: OTRS AG ((OTRS)) Community Edition
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2023-08/ vendor advisory

Frequently Asked Questions

What is the severity of CVE-2023-38059?
CVE-2023-38059 has been scored as a medium severity vulnerability.
How to fix CVE-2023-38059?
To fix CVE-2023-38059: Update to OTRS 8.0.37 or OTRS 7.0.47
Is CVE-2023-38059 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2023-38059 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2023-38059?
CVE-2023-38059 affects OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition.
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