CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Remediation

Solution:

  • Update to OTRS 2024.5.2

Workaround:

  • deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck

Category

5.2
CVSS
Severity: Medium
CVSS 3.1 •
EPSS 0.07%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2024-06/ vendor advisory

Frequently Asked Questions

What is the severity of CVE-2024-23794?
CVE-2024-23794 has been scored as a medium severity vulnerability.
How to fix CVE-2024-23794?
To fix CVE-2024-23794: Update to OTRS 2024.5.2
Is CVE-2024-23794 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2024-23794 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2024-23794?
CVE-2024-23794 affects OTRS AG OTRS.
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