CVE-2024-6540

Information exlosure in external interface

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Remediation

Solution:

  • Update to OTRS 2024.5.2

Workaround:

  • Have TicketSearchLegacyEngine enabled

Category

5.7
CVSS
Severity: Medium
CVSS 3.1 •
EPSS 0.05%
Vendor Advisory otrs.com
Affected: OTRS AG OTRS
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2024-07/ vendor advisory

Frequently Asked Questions

What is the severity of CVE-2024-6540?
CVE-2024-6540 has been scored as a medium severity vulnerability.
How to fix CVE-2024-6540?
To fix CVE-2024-6540: Update to OTRS 2024.5.2
Is CVE-2024-6540 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2024-6540 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2024-6540?
CVE-2024-6540 affects OTRS AG OTRS.
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