CVE-2025-24388

Unsafe handling of AJAX calls

Description

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Remediation

Solution:

  • Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher.

Category

3.8
CVSS
Severity: Low
CVSS 3.1 •
EPSS 0.04%
Affected: OTRS AG OTRS
Affected: OTRS AG ((OTRS)) Community Edition
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2025-06/

Frequently Asked Questions

What is the severity of CVE-2025-24388?
CVE-2025-24388 has been scored as a low severity vulnerability.
How to fix CVE-2025-24388?
To fix CVE-2025-24388: Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher.
Is CVE-2025-24388 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2025-24388 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2025-24388?
CVE-2025-24388 affects OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition.
This platform uses data from the NIST NVD, MITRE CVE, MITRE CWE, First.org and CISA KEV but is not endorsed or certified by these entities. CVE is a registred trademark of the MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. CWE is a registred trademark of the MITRE Corporation and the authoritative source of CWE content is MITRE's CWE web site.
© 2025 Under My Watch. All Rights Reserved.