CVE-2025-24389

SMTP Password will be shown in cleartext on some SMTP errors

Description

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Remediation

Solution:

  • Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches. Optional: Use MTA based sending on the OTRS instance e.g. postfix

Workaround:

  • Use a local MTA for sending instead of SMTP configuration within OTRS

Category

6.3
CVSS
Severity: Medium
CVSS 3.1 •
EPSS 0.02%
Affected: OTRS AG OTRS
Affected: OTRS AG ((OTRS)) Community Edition
Published at:
Updated at:

References

Link Tags
https://otrs.com/release-notes/otrs-security-advisory-2025-03/

Frequently Asked Questions

What is the severity of CVE-2025-24389?
CVE-2025-24389 has been scored as a medium severity vulnerability.
How to fix CVE-2025-24389?
To fix CVE-2025-24389: Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches. Optional: Use MTA based sending on the OTRS instance e.g. postfix
Is CVE-2025-24389 being actively exploited in the wild?
As for now, there are no information to confirm that CVE-2025-24389 is being actively exploited. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2025-24389?
CVE-2025-24389 affects OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition.
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