CVE-2025-48475

Public Exploit
FreeScout Vulnerable to Insufficient Authorization

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

Category

5.3
CVSS
Severity: Medium
CVSS 4.0 •
CVSS 3.1 •
EPSS 0.04%
Vendor Advisory github.com
Affected: freescout-help-desk freescout
Published at:
Updated at:

References

Link Tags
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-xvch-f75c-8w8q vendor advisory exploit
https://github.com/freescout-help-desk/freescout/commit/1f154ce039618ed5abd960c97619c23534c0717a patch

Frequently Asked Questions

What is the severity of CVE-2025-48475?
CVE-2025-48475 has been scored as a medium severity vulnerability.
How to fix CVE-2025-48475?
To fix CVE-2025-48475, make sure you are using an up-to-date version of the affected component(s) by checking the vendor release notes. As for now, there are no other specific guidelines available.
Is CVE-2025-48475 being actively exploited in the wild?
It is possible that CVE-2025-48475 is being exploited or will be exploited in a near future based on public information. According to its EPSS score, there is a ~0% probability that this vulnerability will be exploited by malicious actors in the next 30 days.
What software or system is affected by CVE-2025-48475?
CVE-2025-48475 affects freescout-help-desk freescout.
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